At Acting Office, we’re always innovating to make your workflow smoother and your client interactions more seamless. That’s why we’re excited to introduce a powerful new update to our Subscription Management and Direct Debit features—designed to give you greater control, clarity, and convenience than ever before.
What’s New?
Multiple subscriptions for your client
You can now create multiple active subscriptions for the same client—perfect for different services, packages, or billing cycles.
- Dropdown selection: Choose services or predefined packages in a single, simple flow.
- Smart validations: If a client already has an active subscription, we’ll let you know to avoid duplicates.
- LOE integration: Generate a Letter of Engagement (LOE) directly during subscription setup. If you’ve selected a package, the relevant services are automatically added to the LOE.
Smarter, independent Direct Debit (DD)
Previously tied to subscriptions, Direct Debit can now be managed independently:
- Send Direct Debit requests anytime, with or without an active subscription.
- Collect payments immediately upon client authorisation, including outstanding invoices.
- You can also manage DD and automated payments from the software itself as a seamless integration for setting-up, cancellation, stopping payment collection, etc.
- Manage mandates easily using
- Revert – Cancel a mandate instantly if needed.
- Email – Send DD requests or subscription details directly from the platform.
- Client view – Preview the exact experience your client will have.
Complete client transparency
Your clients now enjoy greater visibility and self-service options:
- Active & upcoming subscriptions – Clearly displayed in their dashboard.
- Outstanding invoices – Full breakdown of what’s due.
- One-click Authorisation – Clients can approve Direct Debit mandates and pay instantly, reducing friction and delays.
Better subscription lifecycle management
Maintain cleaner records and accurate service histories to know where a particular subscriptions stays at i.e., whether they are active, suspended, expired or upcoming.
Why This Matters
This update isn’t just about new features—it’s about empowering you with tools that:
- Reduce admin time
- Improve cash flow
- Strengthen client relationships
- Increase operational efficiency
- Eliminate manual work and confusion
Whether you’re a solo practitioner or managing multiple clients, these tools adapt to your needs and scale with your business.
Ready to Explore the New Features?
Log in to your Acting Office account today and experience the new Subscription & Direct Debit functionality in action. Our support team is here if you need any help getting started.
Because your billing workflow shouldn’t just work, it should work beautifully.
